Government decisions can have a profound impact – good and bad – on the way you do business. They may have intentional or unintentional consequences. They may be the result of poor policy development or the influence of special interests groups. Either way, they are decisions you must deal with – and probably live with – [...]

Any organisation’s reputation can be damaged or destroyed at any time by a crisis it didn’t see coming and for which it was unprepared. Crises can take many forms, from sexual harassment and embezzlement to product contamination and customer injury. And with the advent of social media, a crisis can trash an organisation’s reputation and [...]

Every organisation, whether in the commercial or the public sector, should have a Strategic Communication Plan as an adjunct to its Business Plan. And just like a Business Plan, it should set out specific outcomes, or KPIs, as well as provide the strategies for achieving them. Developing a Strategic Communication Plan that delivers measurable outcomes takes [...]

Key stakeholders are the lifeblood of any organisation. They are your raison d’etre and include all those who are critical to your continued success – shareholders, customers, suppliers, employees, policy makers, regulators, media, etc. Timmins Ray has developed a range of proprietary products to independently assess and benchmark those vital relationships and to deliver options [...]

Key stakeholders are the lifeblood of any organisation. We often ask clients, “how well do you know and understand your stakeholders and what they really think of your organisation— their expectations, hopes, concerns and perceptions?” By delivering independent feedback from stakeholders, Timmins Ray can work with you to make the changes and adjustments needed to [...]

Developing a working relationship with the media is not just about securing good publicity, although that is an obvious goal. It is important to establish relationships with the media based on a healthy degree of mutual respect. That will take time. And it means dealing with reporters fairly and truthfully, irrespective of the circumstances. You [...]

Social media is an important engagement tool for community-building, informing followers of news and campaigns, and receiving direct feedback. Done well, this improves brand awareness and loyalty. However, a social media presence also brings reputational risks, and can be time consuming to manage. Timmins Ray can help with every aspect of your social media management, [...]